Privacy Policy

1. Operator

This website, https://cloudflareos.jp/en/, referred to below as “this site”, is operated by the Cloudflare OS Implementation Support Office, referred to below as “the Office”.

2. Information we collect

This site collects only the following two types of information.

2.1 Information you send when making an enquiry

When you submit the contact form, we collect your name, company, email address, inquiry type and message. We also store an inquiry ID, submission, update and completion timestamps, the handling status, an operations note, and delivery status and error codes for email and LINE notifications. We also store technical matching identifiers (the inquiry ID and submission identifier), the submission source (web form), the operations staff member who made an update, and a record version number. An audit history records the operations staff email address for an event, its event time and type, and, for status changes, the status before and after.

Cloudflare Workers validates the submission and stores it in Cloudflare D1. Cloudflare Email Routing delivers or forwards the inquiry email to a Google/Gmail inbox. If optional LINE notification is enabled, LINE receives only the inquiry ID, inquiry type and an admin URL; it never receives customer personal information, the message or an operations note.

2.2 Information about site access

We use Cloudflare Web Analytics, provided by Cloudflare, Inc., to understand how the site is used. It aggregates information such as pages viewed, referrer, browser type, approximate region and display speed.

This analytics service does not use cookies or collect information that identifies an individual. It produces statistical aggregates and cannot be used to track a specific person.

Cloudflare, Inc., which hosts this site, may also record information associated with communications, including IP addresses, temporarily in server logs to maintain security and prevent unauthorised access.

3. Cookies

This site does not use cookies for advertising or behavioural tracking. To show the introductory video on the home page only once, the site stores a flag in your browser’s local storage indicating that it has already been displayed. The flag contains no name, email address or other personal information.

Cloudflare, Inc., the hosting provider, may nevertheless set technically necessary security cookies, such as cookies used to assess automated traffic, to prevent malicious access. These are not used to identify users or for advertising.

4. How we use information

We use collected information only for the following purposes.

• Responding to enquiries and communicating about the subject of an enquiry
• Communication and coordination required to provide services
• Improving the site, including display performance and content reviews

We will not use the information for another purpose without your consent. We do not send sales emails unrelated to your enquiry.

5. Third-party disclosure and external services

We do not provide personal information to a third party without the individual’s consent, except where disclosure is required by law.

We use the following external services to operate this site.

For information about Cloudflare, Inc.’s approach to privacy, see its privacy policy.

This site serves all files required for display from the site itself, including web fonts, images and style sheets. The only externally loaded resource is the analytics script described in section 2.2, served from a Cloudflare domain.

No information is sent to advertising providers. This site contains no social sharing buttons or advertising tags. Optional LINE operational notification is limited to the inquiry ID, inquiry type and admin URL described above.

6. Links to external websites

This site contains links to external websites, including Cloudflare’s official site and GitHub. The Office is not responsible for how linked websites handle personal information. Please review the privacy policy of each site.

7. Retention and security

Inquiry records are deleted from the live Cloudflare D1 database 180 days after the inquiry is marked completed. Cloudflare D1 Time Travel may make a deleted record recoverable for a limited, plan-dependent period. Only operations staff authorised through Cloudflare Access can use the admin interface. While information is retained, we take necessary and appropriate measures to prevent unauthorised viewing, alteration or disclosure.

8. Requests for access, correction or deletion

To request access to, correction of, suspension of use of, or deletion of your personal information, contact the channel below. After confirming your identity, we will respond promptly in accordance with applicable law.

9. Contact

Direct questions about this policy and requests concerning the handling of personal information to the following contact point.

• Operator: Cloudflare OS Implementation Support Office
• Contact method: Contact form

10. Changes to this policy

We may revise this policy following changes in law or in the services we provide. A revision takes effect when it is published on this page, and the last-updated date at the top of the page will be changed accordingly.